The roleDirector of Resident Experience (North)Contract Type: Permanent ¦ Location: London & West MidlandsAt Southern Housing, we believe everyone deserves a safe, secure, and welcoming place to call home. As one of the UK’s largest housing providers, we’re committed to delivering inclusive, resident-focused services that empower communities and transform lives.We are seeking a strategic, values-driven leader to join our Leadership Team as Director of Resident Experience (North). This is a high-impact role, responsible for shaping and delivering our regional business plan, working with others to deliver exceptional resident experiences across varying tenures and communities.Reporting to the Executive Director of Operations, you will lead a broad portfolio, including Home Ownership, Anti-Social Behaviour/Community Safety, Resettlement, Lettings and Tenancy Services, all whilst championing innovation and continuous improvement. Your leadership will be instrumental in embedding our company values and driving cultural transformation across the regions.As a member of the Leadership Team, you will support the Executive Team and the wider organisation to enhance performance, and you’ll work collaboratively with colleagues and wider teams across Southern Housing to contribute to the development and delivery of organisational objectives.What You’ll Need:
- Extensive senior leadership experience in regulated, customer-focused environments
- Experience in leading large, multi-disciplinary teams with effective delegation, coaching, and risk management.
- Extensive demonstrable experience in leading high performing housing teams in complex mixed tenure, with exceptional leasehold and home ownership experience.
- Experience working in a regulated environments with a track record for successful strategic planning and delivery
- Strong financial and numerical skills, with experience managing budgets and ensuring value for money.
- Strong understanding of relevant legislation and regulatory requirements at a senior level.
- Ability to produce and interpret KPIs and management information to inform decision-making and service improvement.
- Demonstrable commitment to equity, diversity, and inclusion in your leadership
Please outline how you meet the above criteria in your supporting statementClosing Date: Sunday 15th June 2025Shortlisting: From Monday 16th June 2025Please note, we reserve the right to close this vacancy early, should we receive a high volume of applicationsWe appreciate the effort and authenticity that candidates bring to our recruitment process. To ensure fairness and a true reflection of each applicant’s qualifications, we kindly request that all submissions be personally written and not generated by artificial intelligence (AI). Applications that are identified as AI-generated may not be considered. Thank you for understanding and for sharing your unique experiences with us.About usAt Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.We value authenticity and personal effort in job applications. To ensure fairness and transparency in our recruitment process, we discourage candidates from using artificial intelligence in their applications and ask that submissions are personally written and not generated by artificial intelligence (AI).What’s in it for youPensionLife
assuranceHealthcare cash planEyecare & dentalBirthday
leaveRetailers discountsCycle
to workBuy & sell
annual leaveInclusion & DiversityWe work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual.We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Read More